Best Software for IT Teams | 2017

Most companies have an IT team that manages the technical issues that arise, but IT professionals know that there is more to the role than installing new software on employee computers. To run smoothly, IT teams need software that can help with the intake of support tickets, securing organizational data and ensuring that applications are running smoothly.

The software categories that are most important for IT teams are: Service Desk, Bug Tracking, Firewall and Endpoint Protection.

For Small-Business IT Teams

Other software categories relevant to IT specialists are Service Desk and Firewall. For the purposes of this list, there is not enough data to determine the best software product from these categories for small-business IT teams. In situations where products received the same score, more than one product will be featured to reflect all products with the highest calculated score.

Bug Tracking
JIRA

JIRA is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

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Raygun Crash Reporting

Raygun Crash Reporting keeps a watchful eye on your web and mobile applications applications and tells you when problems arise. Add Raygun to your code in minutes for bug tracking and you’ll be able to detect every error in your software, the second they happen.

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Endpoint Protection
Avast Endpoint Protection

Avast Endpoint Protection provides powerful security for all your endpoint PCs – without you having to pay anything extra for server protection.

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Malwarebytes

Actively protect against all forms of Malware, Improve your protection without changing your AV. This is a renowned protection and cleanup technologies tool.

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For Mid-Market IT Teams

In situations where products received the same score, more than one product will be featured to reflect all products with the highest calculated score.

Service Desk
Freshservice

Freshservice is an online ITIL service desk that adds user experience on top of powerful ticketing and asset management capabilities.

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Bug Tracking
JIRA

JIRA is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

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TestTrack

Manage all product development phases and artifacts, from requirements and user stories, through QA cycles and deployment-with ONE SOLUTION.

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Firewall
Cisco Firewall

Firewall solutions from Cisco offer integrated security to help safeguard various network environments.

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SonicWALL

Dell SonicWALL network security solutions drive employee productivity for companies of all sizes.

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Endpoint Protection
Webroot Endpoint Protection

Webroot SecureAnywhere Business Endpoint Protection offers a revolutionary approach to malware protection.

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For Enterprise IT Teams

In situations where products received the same score, more than one product will be featured to reflect all products with the highest calculated score.

Service Desk
Cherwell Service Management

Cherwell Service Management™ software is an IT service management (ITSM) solution that enables your IT team to implement and automate ITSM processes, while providing the extraordinary customer experience the business expects.

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Vivantio

Vivantio is ideal for medium-sized service desks and ITIL implementations. Its built-in automation and organization leave you more time to focus on crucial tasks like business planning and management.

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Bug Tracking
JIRA

JIRA is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.

VIEW PROFILE
Raygun Crash Reporting

Raygun Crash Reporting keeps a watchful eye on your web and mobile applications applications and tells you when problems arise. Add Raygun to your code in minutes for bug tracking and you’ll be able to detect every error in your software, the second they happen.

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Firewall
Cisco Firewall

Firewall solutions from Cisco offer integrated security to help safeguard various network environments.

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Endpoint Protection
Malwarebytes

Actively protect against all forms of malware and improve your protection without changing your AV. This is a renowned protection and cleanup technologies tool.

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Scoring Methodology

G2 Crowd rates products and vendors based on reviews gathered from our user community. For the purposes of this list, we applied a unique algorithm to this data to calculate which software products may be useful for software users in a number of professions.

Products included in the ‘Best Software for IT Teams | 2017’ list are based off of scores calculated using the G2 Crowd ‘Best Software | 2017’ algorithm v1.0 BETA from data collected from January 1, 2016 through December 31, 2016. The algorithm factors in three satisfaction metrics: ease of use, quality of support and meets requirements.

Inclusion Criteria

Products included in the ‘Best Software for IT Teams | 2017’ list have received a minimum of 10 reviews and five responses for each of three satisfaction-related questions (ease of use, quality of support and meets requirements) featured in our survey between January 1, 2016 and December 31, 2016. Only products in the Service Desk, Bug Tracking, Firewall and Endpoint Protection categories were eligible for inclusion in this list.