A Day in the Life: Sales Rep Technology Stack

In our A Day in the Life series, we dig through G2 Crowd reviews to see how real-life users are getting the most out of popular software categories. Sales reps, we feel your pain. With an increasing number of products and channels vying for customers’ attention, prospecting is much tougher than it used to be. According to G2 Crowd’s recent … Read More

How Can CRM Software Help Sales Teams?

For sales teams, customer relationship management (CRM) software serves as a virtual marketing assistant, accumulating online and offline data for better problem-solving and decision-making. Some of the most popular CRM programs, such as Salesforce CRM and Pipedrive, are comprehensive marketing suites, boasting an assortment of sales tools that drive revenue. Here are some of the most important ways that these … Read More

THE GROWING POWER OF THE CUSTOMER VOICE

If you’re a seasoned software buyer, you probably remember when your knowledge of a product only extended as far as the vendor allowed. The exclusive relationship between buyer and seller allowed vendors to be selective with the information they provided to their prospects, often leaving buyers like you in the dark. Vendors were in control of the conversation– that is, … Read More

Salesforce Acquires Document Collaboration and Productivity Application Quip

Salesforce added another application to its ever-expanding repertoire by acquiring Quip, a cloud-based document creation, collaboration and productivity platform. Quip provides Salesforce with a direct competitor to Microsoft Word and Google Docs. Similar to the latter product, Quip emphasizes team collaboration by providing living documents for multiple team members to work on simultaneously. On top of document and spreadsheet creation, … Read More

How Can Sales Intelligence Software Improve a Company’s Sales?

Sales intelligence programs provide invaluable insights into prospect behavior so brands can better connect with their customers. This software runs the gamut from digital analytics to lead scoring to customer relationship management, but ultimately it serves one purpose: to boost sales. Some of the most widely used sales intelligence tools include Nimble, ZoomInfo and LinkedIn Sales Navigator. Sales Intelligence Generates … Read More

CRM Software Customer Satisfaction

G2 Crowd’s chief research officer, Michael Fauscette, discusses customer satisfaction in the CRM software market.  Integrating the many functions of the office structure can have a significant impact on customer service, but it is a hefty undertaking.

Sales Intelligence Software Weaknesses Identified

The ratings in this post, as well as the Summer 2016 Sales Intelligence GridSM Report, are based on reviews submitted by users by April 29, 2016. G2 Crowd updates the ratings on its category pages in real-time as additional data is received. To see the most up-to-date information and data regarding the products mentioned herein, please visit the Sales Intelligence Software category. How do modern salespeople … Read More

VIEWS ON CRM LEADERS’ PRODUCTS

The Summer 2016 CRM Grid Report crunched the numbers from hundreds of G2 Crowd user-generated reviews. These seven CRM vendors were deemed to be leaders, based on their customer service and market presence. Salesforce With thousands of apps for small, medium and large enterprises, Salesforce lets you track leads and sales opportunities from a customizable dashboard. Access reports, receive insights … Read More