Service desk software is used to coordinate IT activities within an organization. While the most bare-bones platforms operate primarily as IT ticketing tools, most service desk software aims to provide an all-in-one solution for every task that an IT department is responsible for. From ticketing to tracking, communication and even integration with other products like cross-channel advertising software, a good … Read More
Picking the right vendor for your next software solution is no easy task. Technology investments are not cheap and the devotion of proper ramp-up time, resources and training is necessary for success with any solution. Often times you’ll spend weeks, if not months, moving through the selection process. But when it comes time to make a choice, how do you … Read More
A Dozen Leading Women, Their Tech Companies, and Their Products Ranked By Customer Satisfaction G2 Crowd is excited to share customer satisfaction data on 12 female tech leaders in business technology and their companies, in no particular order. Please note: the information on this page reflects data from October 2015. The roles and companies of these female tech leaders, and the … Read More
We’ve just published our Summer 2015 Grid℠ report on service desk software. You can read some report highlights in our release, and even purchase the premium report here.
Note: This article was updated in July 2015. Whether it’s National Customer Service Week or not, it’s always a great time to think about how to improve your customer service operations. Help desk software is a great way to save time, increase efficiency, and improve the support process for your customers as well as your agents. Here are some of the key … Read More