DocuSign E-Signature Software Eligible to Be Used by the Federal Government

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John Hancock rolls over in his grave …

Surely the man who was one of the richest to live in the colonies, the president of the second continental congress and twice the governor of Massachusetts was a man of many skills, but no skill of his was greater than that illustrious calligraphic penmanship. It’s only right that his memory is evoked every time I sign a receipt for five-dollar wine.

But alas, this great man’s legacy took a hit Tuesday as e-signature software DocuSign, was officially listed as a certified federal technology provider. On Aug. 22, 2017, DocuSign announced that it was certified by the Federal Risk and Authorization Management Program (FedRAMP). What this means is that any federal government agency can decide to shift to e-signatures, and the FCC already has. This is a smart move by the government as e-signature software has several benefits.

More importantly, what it means is that when kids are asked about John Hancock, they’ll recall some of his more paltry accomplishments like leading Boston during the Revolutionary War, having a building in Chicago named after him or perhaps even that he was hampered by gout. But what will be lost in time is his greatest accomplishment: having a really cool signature.

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According to G2 Crowd’s Summer 2017 E-Signature Grid℠ Report, it would appear those who opt to use DocuSign will be happy. The tool has the highest overall G2 Score in the report at 81, but it’s certainly not without its contenders. Among them are SignNow, Adobe Sign, eSignLive (the only other FedRAMP authorized product), HelloSign and SignEasy (more products could be considered, but I decided to use a cutoff G2 Score of 70).

Let’s Look at the Numbers

First, we have a graph looking at each product’s overall Satisfaction score, Market Presence score and G2 Score:

As you can see, DocuSign leads the group in the G2 Score column, but it doesn’t reign supreme when it comes to satisfaction. Its high Market Presence score makes up for its not-quite-best Satisfaction score. A high market presence typically correlates with higher satisfaction among enterprise-sized businesses, which the federal government certainly is.

Another area worth looking at is security. I can’t be the only one who thinks about security when government and e-signatures are mentioned in the same breath, can I? Below is a comparison between the same products, but this time, we’re looking at the security and scalability feature questions:

If there’s a takeaway to be had here, it’s that all of the top e-signature software solutions take security very seriously.

After mulling over the data, I think it’s clear that DocuSign is up to the task. But when looking at how users feel about the product compared to other e-signature tools, it doesn’t exactly run away with the prize. I’d expect to see some more top e-signature tools on that FedRAMP list sometime in the not-too-distant future.


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