Optimizing Driving Routes for Field Service Management

Field service managers must ensure their services run as efficiently as possible. Inefficiencies in field management can lead to higher costs and limit the number of service calls each field operator can make. One way of improving field service is to optimize the routes that drivers use to travel between their calls. Field service management software can help businesses create routes that reduce the time drivers spend traveling between different sites, saving both time and money for the business.

The Importance of Optimizing Driving Routes

Optimizing driving routes allows field service operators to service more customers in a single day. However, this is not the only benefit for the business. Reducing the total distance traveled by each driver reduces the amount of fuel used and limits wear and tear on each vehicle in the fleet.

Route Optimization and Traffic

In many situations, the shortest route between two points is the best, but there are some cases where this isn’t true. In some situations, the shortest route may travel through sections of road that have heavy traffic at certain times of day, such as school zones. Field service management software can take traffic information into account when planning routes, reducing the amount of time your driver spends sitting in traffic.

Route Optimization and Driver Safety

Responsible business owners care about keeping their drivers safe on the road. Some field service management software provides advanced route optimization algorithms, which can help to keep drivers away from dangerous sections of road, particularly at sunrise, at sunset or during periods of bad weather.

The Challenges of Optimizing Driving Routes for Field Service Management

Planning driving routes manually is a non-starter for many businesses, particularly when drivers must make many stops during a single journey. Route planning is a notoriously difficult mathematical challenge, often known as the traveling salesman problem, that has been plaguing delivery and service drivers for many years. Clever algorithms can try many different routes and find the most efficient one in each situation. This is a much more reliable solution that trying to find a route using pen and paper or a simple mapping tool.

Benefits of Field Service Management Software

Field service management software can bring many benefits to a company. This type of software allows users to see exactly where each driver is at any time. Most field service management software solutions carry a cost; they may charge per user, per employee or per location. However, these costs should be seen as an investment, not a drain on the business’s precious resources. By allowing operators to travel between locations more efficiently, as well as reducing fuel usage and vehicle wear and tear, field service management software can ultimately improve the business’s bottom line.


Any business that has multiple drivers out in the field needs software that can keep track of every vehicle and plan their routes. Field service management software can fulfill this role and also track inventory, manage expenses and allow the head office to communicate with workers who are out in the field. By reading reviews of the various field management software options on the market, businesses can ensure they obtain software that’s able to meet all their needs for a price that fits into their budget.