Three platforms earn Leader status while SurePayroll tops overall satisfaction rankings in crowdsourced report
The Winter 2015 report is based on more than 275 reviews from business professionals.
The Grid℠, which is created from G2 Crowd’s software review engine, factors in customer satisfaction reported by users and vendor market presence determined from social and public data to rank products.
Payroll software allows companies to easily perform and track their payroll processes. It typically includes functionality to calculate and pay salaries, account for benefits and payroll taxes, process payroll, and print or deposit paychecks directly. Some payroll products are sold as a module of an HR management suite or integrate into core HR platforms.
To qualify as a Leader, a product must receive a high customer satisfaction score and have substantial market presence. SurePayroll, UltiPro and QuickBooks Desktop were named Leaders in the report. High Performers have high customer satisfaction scores with a smaller market presence than Leaders. APS Payroll Solution, ZenPayroll, Wagepoint and ProPayroll were named High Performers. SurePayroll earned the highest overall customer satisfaction score.
Read the rest of the announcement after the jump.
Across all payroll tools, reviewers reported the product they use meets their requirements at an average rate of 88%, and on average reviewers said they were 85% likely to recommend the product they use.
Some highlights from the payroll software reviews on G2 Crowd:
“I like the fact that I can run payroll virtually [with SurePayroll from] anywhere in the world with an internet connection. Something as brutal and time consuming as payroll…has been taken care of [with] their software. This allows us to scale so much faster when hiring for new talent. I [also] like the fact that it feels like the entire team at SurePayroll are part of my own Human Resources department.” – Jovim Ventura, Co-Founder and COO at InoPrints.com
“Our organization has [more than] 100 HR/payroll operators working in [more than] 60 companies, and we are somewhat decentralized. However, UltiPro helps us to have centralized access to all employees at our corporate office so we can pull the analytics needed to move the organization forward.” – Jeana Dennis, HR Technology Analyst/Project Leader at The Salvation Army
“[QuickBooks Desktop Payroll] is extremely intuitive and simple to use. It makes completing our semi-monthly salary employees as well as hourly payroll easy to enter and process. I would recommend QuickBooks payroll to anyone with a small- to medium-sized business.” – Andrea Haring, Payroll Specialist at Corporate Payroll Services
“[APS Payroll Solution] is a very productive company! We are a small business and don’t use all aspects of it but the parts we do use are great! We have a complicated pay scale due to differential pay and [12-hour shifts,] and they make my job so much easier as BOM and payroll clerk.” – Jami Brannon, Business Office Manager at Palo Duro Nursing Home
“[ZenPayroll] is simple and removes what can often be an added stress for a small team. As a startup, wanted an easy to use, clean and reliable solution to our payroll needs & [ZenPayroll] was exactly that. Because payroll is [its] core (unlike other solutions) it is done very effectively.” – Sean Naegeli, Co-Founder at Splashscore
“Wagepoint is a very easy payroll system to use. Once everything is [set up], it only takes minutes to complete and submit a payroll. Their customer service is the best I have ever experienced! They respond immediately and have always solved any problems or answered any questions accurately and quickly…I would recommend Wagepoint to everyone!” – Heidi Luallen, HR & Accounting Coordinator at Five Star Event Catering
“With ProPayroll, [time, attendance and payroll] are integrated into one solution. With a minimal local software footprint (a small monitoring application for the time clocks) we were able to integrate our existing [time clock] hardware with the ProPayroll system. The rest of the system is web-based and very powerful.” – James Meyer, Accounting Manager at Wayne Manufacturing LLC
Of the more than 30 software vendors listed in G2 Crowd’s payroll software category, the 12 ranked products each received 10 or more ratings to qualify for inclusion on the Grid℠.
Satisfaction rankings are generated from the user reviews, and market presence is calculated from vendor size, market share, and social impact. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender, or Niche.
Premium research access can be purchased on the site for $599. These offers the original data for filtering and weighting, as well as individual profiles of each platform with the most helpful positive and negative payroll software reviews, detailed company information, user satisfaction ratings, feature scores and customer metrics. Future refreshes of the Grid℠ will provide updated rankings based on the latest reviews and social data.
Be sure to check out the new Grid℠ for the best payroll software and subscribe to the premium research. For any questions, please contact G2 Crowd; you can also follow G2 Crowd on LinkedIn and Twitter for more frequent updates.
About G2 Crowd, Inc.
G2 Crowd is a leading business software review platform that leverages its more than 20,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by more than $4.5 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.