Virtual phone systems, also referred to as voice over internet protocol or VoIP, exist to connect business professionals without requiring landlines from both parties. These platforms perform phone and/or video calls through an internet connection. With virtual phone systems, international contacts and connections can communicate without barriers, although there’s not much to be done about the time difference.
G2 Crowd’s verified user reviews provide insight into which VoIP providers are ringing off the hook. Zoom, Webex, FreeConference.com, FreeConferenceCall.com and Skype are the virtual phone systems which currently have the highest satisfaction ratings.
As a bonus, all of the platforms on this list have a free VoIP plan option offered by the vendor.
Zoom has the highest satisfaction rating out of the five aforementioned products, coming in at 98.24 percent satisfaction. Zoom’s profile boasts a rating of 4.6/5 stars in a pool of 1,427 reviews, 375 of which are solely dedicated to VoIP features.
Zoom has a plethora of VoIP features such as audio calls, video conferencing, and scheduling, with conference calls rating the highest at 95 percent satisfaction. Hold music was rated the lowest, with 82 percent satisfaction.
“A very nice feature of Zoom is that you can start a meeting by only clicking a button, with the help of the option called ‘Zoom Rooms’, and you can also share your screen by only clicking a button,” wrote Karla N. in her Zoom review. “One more awesome feature is that Zoom allows you to record your meetings so that you can keep them for yourself or share them with your audience.”
One reviewer also said the customer service response is quick, which is needed for a conferencing solution. Other reviewers warn of the bandwidth necessary to host a Zoom video conference. Others, still, have found it completely changes the way they do business.
“We use Zoom extensively in distance education,” wrote Christine B. in her Zoom review. “Despite having other web-based tools we used a separate video conferencing system because we did not feel confident enough in the previous systems both in terms of reliability and ease of use. With our adoption of Zoom we were able to retire $1000’s of dedicated video conferencing equipment and re-purpose rooms.”
Webex is second on the list of VoIP products with a high satisfaction rating. This product has 4.1/5 stars on its profile in a pool of 1,340 reviews, 283 of which are attributed solely to the VoIP category.
“The thing I like best about Webex is the numerous abilities you possess with the application,” wrote Matt M. in his Webex review. “You can obviously use the conference call feature, but the ability to use a camera to have video chats is also a great feature. The ability to share screens between different individuals signed in also gives you the flexibility to perform numerous functions during the call.”
One reviewer wishes they could give complete screen or conversation control to a Webex participant, and also wishes they could share multiple screens. Many reviewers cite the ease of communicating with contacts, internal or external, who cannot physically be present.
FreeConference.com’s profile has 4.7/5 stars from 63 reviews, 50 of which are attributed solely to the VoIP tools category. This product focuses on offering affordable solutions to companies regardless of size or location.
“FreeConference was so simple to set up, schedule the call with participants, and of course it was all free!” wrote Zak B. in his FreeConference.com review. “I love the reminder emails to participants that were sent out – saved me the extra work of doing them.”
One user says FreeConference.com has helped them organize conferences with users even when they lack internet access. Another reviewer is grateful to avoid the cost of long-distance calling to contacts overseas. Many reviewers applaud the quality of the product at an affordable rate.
FreeConferenceCall.com’s profile displays a 4.6/5 star rating with 189 reviews, 119 of which are attributed to the VoIP providers category.
“I love the fact that it’s free and it still allows you dial-in numbers from different countries,” wrote Dave P. in his FreeConferenceCall.com review. “It’s also super easy to schedule calls with the same number and access code each time.”
Reviewers say the product is simple to use and easy to customize, although some would like an option for file sharing. Many reviewers find FreeConferenceCall.com a simple way to communicate with distant networks at little to no cost.
Skype, one of the more well-known VoIP providers, has 4.2/5 stars with 825 reviews, 495 of which are attributed to the VoIP category.
“I love the convenience and the reliability of the product,” wrote Andrea L. in her Skype review. “I was a very early adopter of Skype, a member when there were only a few thousand users worldwide. It kept me company when I travelled as an IT consultant across Europe. I still rely on it heavily and it’s become increasingly important to my business now that almost every one of my clients uses it, and chooses it as their preferred method of communication for online meetings.”
As you can see, VoIP providers are game-changers when it comes to reach and effectiveness of even the smallest businesses. Check out G2 Crowd’s VoIP providers category and reviews to find a platform that fits your needs.