G2 Crowd finds Certify tops satisfaction ratings while Concur earns highest overall market presence score
CHICAGO – May 16, 2017 – G2 Crowd, the world’s leading business software review platform, today released the Spring 2017 Expense Management Software GridSM report to help businesses make the best expense management technology buying decision. Concur, Certify, Expensify, and Unit4 Travel & Expenses were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.
Abacus, Nexonia Expenses, Zoho Expense, Xpenditure, Chrome River EXPENSE, AccountSight, ClickTime, SutiExpense, Deem, Replicon, TimeSheets.com, Trippeo, and BigTime were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Certify earned the highest overall satisfaction score, while Concur earned the highest overall market presence score.
The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
- Importance of easy report creation — Nearly all products that received above category average “ease of use” satisfaction ratings also received above average satisfaction ratings for “ease of creating expense reports.” Despite all the bells and whistles most expense management solutions offer, users still put a great deal of emphasis on simple and straightforward expense report creation.
- Vendor relationships — All products that were likely to be recommended at a rate above the category average also received above-average ratings for the “ease of doing business” metric, and only one of those products was below the category average for “quality of support.” These statistics reiterate the fact that excellent vendor relationships with customers are essential for boosting reputation by word of mouth, more so than usability data points such as “ease of use” or “ease of setup.”
About the Expense Management Software GridSM report:
- The report is based on more than 3,314 reviews written by business professionals.
- Of the 90 products listed in G2 Crowd’s Expense Management category, the ranked products each received ten or more reviews to qualify for inclusion on the GridSM.
About G2 Crowd, Inc.
G2 Crowd, the world’s leading business software review platform, leverages more than 150,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.
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Communications Director for G2 Crowd