G2 Crowd finds ADP Workforce Now tops satisfaction ratings and earns highest overall market presence score
G2 Crowd, the world’s leading business software review platform, today released the Fall 2017 HR Management Suites Software Grid report to help businesses make the best HR Management Suites technology buying decision. ADP Workforce Now, UltiPro, PeopleSoft, Dayforce, Kronos Workforce Ready, Kronos Workforce Central, Workday, BambooHR, ADP Vantage HCM, Halogen TalentSpace, Cornerstone Unified Talent Management, TriNet, Zenefits, and Paycom were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.
ClearCompany, EBS PaySuite, Namely, APS Core HR Solution, StratEx, People HR, Fuse Workforce Management, and Sage People were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. ADP Workforce Now earned the highest overall satisfaction score and the highest overall market presence score.
This report also breaks down the HR Management Suites category, based on market presence and customer satisfaction score, for Small-Business, Mid-Market, and Enterprise reviewers. At the small-business level, ADP Workforce Now earned the highest overall satisfaction score and the highest overall market presence score. In the mid-market segment, ADP Workforce Now earned the highest overall satisfaction score and the highest overall market presence score. Finally, at the enterprise level, UltiPro earned the highest overall satisfaction score, while ADP Workforce Now earned the highest overall market presence score.
The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
- Unified platform — The majority of users reported that the most beneficial aspect of HR management suite products was how they centralized payroll, talent management, and performance management processes. Users said that these products eased the planning and maintenance that administrators regularly did on existing employees, applicants, and new hires. Users liked that the tracking and retrieval of inputted records was relatively easy.
- Not so easy to use — However, a dislike that was frequently mentioned in user reviews was the struggle of inputting that aforementioned data (employee history, job openings, etc.). Some users explained that the view of the data was either too granular or too singular, which made any self-service features of HR management suites difficult to learn.
About the HR Management Suites Software Grid report:
- The report is based on more than 3,059 reviews written by business professionals.
- Of the 82 products listed in G2 Crowd’s HR Management Suites category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid.
About G2 Crowd, Inc.
G2 Crowd, the world’s leading business solution review platform, leverages more than 170,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, nearly one million people visit G2 Crowd’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $45 million in capital, G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com.
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