G2 Crowd identifies the top 25 mid-market software products through customer satisfaction rankings
CHICAGO – August 23, 2016 – G2 Crowd, the world’s leading business software review platform, today released the Top 25 Mid-Market Software Products list to help mid-market businesses determine the best business technology in their market. The list showcases the software that mid-market users have rated highly, based on customer satisfaction score.
HelloSign, Code42 CrashPlan, GitHub, WordStream, and eSignLive topped the list receiving customer satisfaction scores of 9.45 or higher. Each was named a Leader or High Performer in their individual product categories. Nexonia Expenses, iCIMS Recruit, ClearCompany, Slack, and Targetprocess complete the list receiving satisfaction scores of 9.14 or greater. Each was named a Leader or High Performer in their individual product categories. The product categories in the list spanned from live chat to text editor, but the e-signature and inbound call tracking categories were featured most frequently.
“Like the majority of smaller organizations, mid-market companies require software products that are sophisticated but not too pricey, and also easy to use,” says Michael Fauscette, chief research officer at G2 Crowd. “Mid-market companies often use technology to gain a competitive edge and adapt to the evolving business market. They need to know what products are best to help them stay ahead and grow their organizations.”
The list is based on reviews from Aug. 1, 2015, through July 31, 2016. The ranked products each received 20 or more reviews within this time period and were reviewed by users at companies with 51 to 1,000 employees. Products are ranked in order of highest satisfaction score, with the top 25 products showcased in the list. Customer satisfaction scores are determined based on reviewers’ likeliness to recommend the product to a friend or colleague.
About G2 Crowd, Inc.
G2 Crowd, the world’s leading business software review platform, leverages more than 90,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a 700,000 people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.
For more information, please contact:
Communications Director for G2 Crowd
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