G2 Crowd finds Slack tops satisfaction ratings and Workplace by Facebook (formerly Facebook at Work) earns highest overall market presence score
G2 Crowd, the world’s leading business software review platform, today released the Fall 2017 Team Collaboration Software Grid® report to help businesses make the best Team Collaboration Software technology buying decision. Slack, Workplace by Facebook (formerly Facebook at Work), Confluence, Smartsheet, CA Flowdock, G Suite, and Podio were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.
Trello, Quip, Hightail, Glip, Wrike, Hive, Bloomfire, Trillian, Samepage, Telegram, Dropbox Paper, eXo Platform, emplo, Spark IM, and Ryver were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Slack received the highest overall satisfaction score while Workplace by Facebook (formerly Facebook at Work) earned the highest overall market presence score.
This report also breaks down the Team Collaboration Software category, based on market presence and customer satisfaction score, for Small-Business, Mid-Market, and Enterprise reviewers. In the small-business segment, Slack received the highest overall satisfaction rating and the highest overall market presence score. In the mid-market segment, Slack received the highest overall satisfaction rating and Slack and Workplace by Facebook (formerly Facebook at Work) tied for the highest overall market presence score. In the enterprise segment, Slack received the highest overall satisfaction score and Workplace by Facebook (formerly Facebook at Work) received the highest overall market presence score.
The Grid® leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
- Downsides of granularity — Users said that the best thing about team collaboration software also turned out to be its worst: All of the tools’ flexibility, functionality, and granularity ultimately make them difficult to use and master. According to users, they kept coming across unnecessary features and settings that simply got in the user’s way as well as caused the interface to be slow and unintuitive to navigate. Users who wanted a streamlined internal communication system or even a project management tool that bundled in team collaboration capabilities ended up unhappy with overwhelming software.
- Project management — The majority of users liked how team collaboration software helped increase communication between teams and departments. According to users, team collaboration software significantly helps with scheduling, coordinating, and managing projects. One way that communication is made more effective via these tools, according to users, is that feedback can be instantly exchanged between coworkers, coworkers can assign tasks between each other, and notifications can be sent out. Team collaboration software is most useful, users say, when it provides users with both task-based and overall project-based views.
About the Team Collaboration Software Grid® report:
- The report is based on more than 9,610 reviews written by business professionals.
- Of the 249 products listed in G2 Crowd’s Team Collaboration Software category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid®.
About G2 Crowd, Inc.
G2 Crowd, the world’s leading business solution review platform, leverages more than 270,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, nearly one million people visit G2 Crowd’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $45 million in capital, G2 Crowd aims to bring authenticity and transparency to the business marketplace. For more information, go to G2Crowd.com.
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Communications Director for G2 Crowd