The Best Contact Center Infrastructure Software According to G2 Crowd Winter 2017 Rankings

G2 Crowd finds Aircall tops satisfaction ratings while Avaya Aura earns highest overall market presence score

CHICAGO – December 2, 2016 – G2 Crowd, the world’s leading business software review platform, today released the Winter 2017 Contact Center Infrastructure Software GridSM report to help businesses make the best contact center infrastructure technology buying decision.

Aircall, 3CX Phone System, Talkdesk, and Cisco Unified Contact Center were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Aircall earned the highest overall satisfaction score, while Avaya Aura earned the highest overall market presence score.

The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

About the Contact Center Infrastructure Software GridSM report:

  • The report is based on more than 170 reviews written by business professionals.
  • Of the 132 products listed in G2 Crowd’s Contact Center Infrastructure category, the ranked products each received ten or more reviews to qualify for inclusion on the GridSM.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 120,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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For more information, please contact:

Adam Beeson

Communications Director for G2 Crowd