The Best Help Desk Software According to G2 Crowd Fall 2016 Rankings

G2 Crowd finds Freshdesk and LiveAgent top satisfaction ratings while earns highest overall market presence score

CHICAGO – October 21, 2016 – G2 Crowd, the world’s leading business software review platform, today released the Fall 2016 Help Desk Software Grid℠ report to help businesses make the best help desk technology decision. ZendeskFreshdeskDesk.comIntercom, and Kayako were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

LiveAgentTeamSupportHelp ScoutLiveChatHappyFoxVision HelpdeskIssuetrak, and Agiloft were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Freshdesk and LiveAgent tied for the highest overall satisfaction score, while earned the highest overall market presence score.

The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

About the Help Desk Software GridSM report:

  • The report is based on more than 616 reviews written by business professionals.
  • Of the 77 products listed in G2 Crowd’s Help Desk category, the ranked products each received ten or more reviews to qualify for inclusion on the GridSM.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 100,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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For more information, please contact:

Adam Beeson

Communications Director for G2 Crowd