G2 Crowd finds iCIMS Recruit tops overall satisfaction ratings while LinkedIn Talent earns highest overall market presence score
CHICAGO – July 26, 2016 – G2 Crowd, the world’s leading business software review platform, today released the Summer 2016 Recruiting Software GridSM report to help businesses make the best recruiting technology decision. UltiPro, iCIMS Recruit, LinkedIn Talent, Zoho Recruit, Jobvite, and SilkRoad were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence. SmartRecruiters, ClearCompany, Greenhouse, BirdDogHR, Cornerstone OnDemand, Lever, CATS, Halogen TalentSpace, Jobscience, and JobDiva were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. iCIMS Recruit earned the highest overall satisfaction score, while LinkedIn Talent earned the highest overall market presence score.
The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
- Improving customer satisfaction — The category-average Net Promoter Score (NPS) increased from 23 to 30 since the Fall 2015 Recruiting Grid℠ Report, indicating a positive shift in overall customer satisfaction.
- Strong applicant tracking features — User reviews and ratings indicated a high level of satisfaction with the applicant tracking features provided by products on the Grid℠, rating it highest among recruiting features at 83 percent on average.
- Lack of small-business users — Only 11 percent of reviewers surveyed for products on the Grid℠ work at small businesses (50 employees or fewer). Furthermore, small business users made up the majority of reviewers for only two products, demonstrating a lack of use for recruiting products among small businesses.
About the Recruiting Software GridSM report:
- The report is based on more than 830 reviews written by business professionals.
- Of the 189 products listed in G2 Crowd’s Recruiting category, the ranked products each received ten or more reviews to qualify for inclusion on the GridSM.
About G2 Crowd, Inc.
G2 Crowd, the world’s leading business software review platform, leverages more than 90,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.
For more information, please contact:
Communications Director for G2 Crowd