The Best Small-Business Social Media Management Software According to G2 Crowd Winter 2017 Rankings

G2 Crowd finds Sprout Social and Zoho Social top satisfaction ratings while Facebook Pages Manager earns highest overall market presence score

CHICAGO – February 1, 2017 – G2 Crowd, the world’s leading business software review platform, today released the Winter 2017 Small-Business Social Media Management Software GridSM report to help businesses make the best social media management technology buying decision. Facebook Pages Manager, Sprout Social, Zoho Social, Hootsuite, Buffer, and TweetDeck were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

AgoraPulse and Sendible were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. AgoraPulse earned the highest overall satisfaction score, while . Facebook Pages Manager earned the highest overall market presence score.

The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

About the Small-Business Social Media Management GridSM report:

  • The report is based on more than 1,040 reviews written by business professionals.
  • Of the 134 products listed in G2 Crowd’s Social Media Management category, the ranked products each received ten or more reviews to qualify for inclusion on the GridSM.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 125,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

Follow us on Twitter or connect with us on Facebook or LinkedIn.

For more information, please contact:

Adam Beeson

Communications Director for G2 Crowd